FurniturEstore-NY :: Store Policies

Assembly
Most of the products require some assembly and include easy instructions. Products that come with FREE SHIPPING WITH WHITE GLOVE DELIVERY include the assembly service if any needed.

Taxes and Shipping
We offer tax free purchasing to non-residents of the state of New York.
Shipping (We ship to the lower 48 States!)
Free Shipping: Your item will be delivered to your door by UPS or common carrier.
Free Shipping with White Glove Delivery: This is a Platinum Service which also comes Free on most of our heavy freight items and includes inside placement, unpacking, debris removal and assembly. Delivery specialists will contact you to schedule an appointment. Customer is responsible for keeping the appointment and will be charged penalty fee if not available for the appointment scheduled.
Shipping Charge: In rare cases where there would be a shipping charge on the product, you will see a shipping charge shown when looking at the product. For the rest of the products, shipping charge will show $0.00 and state Free Shipping when looking at the product.
Each flight of stairs is usually 4-15 steps. Deliveries that require over 2 flights of stairs for heavy large items will apply additional charges of $33 per flight of stairs.

Returns/Damages
Your product is guaranteed to be delivered with care. All products come in its original high quality factory packing that protects an item from damaging and normally come in perfect condition. If an item is damaged you may return it in its original packing within seven days after the delivery for an exchange of the same model/product. You may also inspect the product upon the delivery and refuse it if there’s a damage. We will cover the shipping cost in case of the damaged product. Customer is responsible to make sure that the furniture will fit thru the doors in your house or room and upon return would be charged the returned shipping charge depending on the size and weight of the product being returned do to this reason. Products can be returned for any other reason then damaging in it’s original packing with in seven days after the delivery for an exchange or a store credit. In this case customer is responsible for a returned shipping charge based on the weight and size of the product as well as 10% restocking fee.  Your order may be canceled for a full money refund before it is processed.  Please note that once the order is placed a chain of events takes place and we may not be able to stop the shipment if it was already processed by the manufacturer.

Warranties
We offer limited warranty on all of our products.  5 year Warranty plan is available to purchase for every product please contact us for more info. Most of our Large items automatically include FREE 5 year warranty. From the date of delivery you are covered for 5 years and protected by our business partner, the largest furniture protection company in the country. If you purchased a product that comes with 5 year plan please note, you will receive your warranty certificate in the mail. Certificate includes your warranty number which will be registered to you. You may call the number on the certificate or contact us if you have any questions or need more detailed warranty information.